Frequently Asked Questions
Everything you need to know about shopping with AFERIY.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our carrier's website. You can also track your status directly in your AFERIY account dashboard.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How do I know which size to choose?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a garment you already own. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, AFERIY ships to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please be aware that customs duties may apply depending on your country's regulations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
How should I care for my AFERIY garments?
To ensure the longevity of your clothing, please follow the specific care instructions located on the internal wash label of each garment. Generally, we recommend washing on a cold cycle and air drying to maintain fabric integrity.